Meeting at the airport

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Meeting at the airport

Where to meet

Meeting point signThe official airport meeting points at Heathrow are marked with this sign. There are meeting points in the following locations:

● Terminal 1: In the international arrivals area (ground floor), opposite the BAA information desk and next to the London Underground escalator.

● Terminal 2: Next to the BAA information desk on the first floor. The Costa coffee shop, also on the first floor, is a popular informal meeting point.

● Terminal 3: In the seated area in the arrivals hall (ground floor of the arrivals building).

● Terminal 4: Next to the BAA information desk in arrivals (ground floor).

● Terminal 5: The main meeting point is situated on the ground floor between the two arrivals exits near Costa Coffee.

Meeting someone from a flight Before you leave

If you're meeting someone at the airport, do check the flight is on time before you leave using our Live flight arrivals page.

You can stay informed on the way to the airport too by using the free Heathrow Airport “Check My Terminal” service, by texting the date of the flight, the flight number and your request for an estimated arrival time to 64222.

For directions to Heathrow by car, train or bus, visit our To and from Heathrow section.

Please be aware that for security reasons, vehicles are not allowed to wait on the airport forecourts. If you're picking someone up by car you should use the Short Stay Car Parks.

At the airport

In the arrivals area, information screens display live flight status information. The status message may be:

  • Expected: The flight hasn't landed yet – you've time for coffee or a spot of shopping.
  • Landed: Generally, allow 30 - 40 minutes after landing for passengers to clear passport control, baggage reclaim and Customs – longer at busy periods.
  • Baggage in hall: Passengers should be in the arrivals area shortly.

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Flight connections

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Your transport

HelpKnow the rules

See what you can carry as hand baggage for departing flights.

Find your duty free allowance for flights departing to:

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